ONLINE UTILITY PAYMENT SERVICES
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Want to access your utility bill online?
All you need is your utility account number, a computer with Internet access, an active email address, cycle-route, and bill date.
With this free service you can:
- Make credit and debit card payments (using Visa, Master card or checking account) for your Water, Sewer and/or Trash bills.
- View your account information (balance, payment, billing history, consumption history & service summary).
How to register:
Click Click2Gov link to start the registration. Select “New User” on the left side of the page. Once you have registered you will receive an email to enable your account, click on the email link. Once you click the link Select “Add Account” on the left hand side or in main page under “Manage Accounts” and click Add account.
If your water is due to be shut off or has been shut off due to non-payment, an Internet payment alone will not stop your water from being turned off or reinstate water service. You must notify customer service at (805) 388-5325 during business hours (Monday thru Friday 8 a.m. to 5 p.m. except observed holidays) that an Internet payment has been made.
Please note that weekly maintenance tasks are performed each Sunday between 2:00 - 3:00 AM, during which time it will not be possible to access your account.
For online help click here to view Frequently Asked Questions
Having problems signing on?
If you are experiencing problems getting to the Utilities sign on page, it could well be that you need to set your browser to use the stricter security settings as described in this document Using TLS for website. Otherwise, contact customer service at 805-388-5325 during regular business hours Monday through Friday from 8:00am to 5pm PST for further assistance.